A. These terms and conditions represent a legal agreement between RABimmersive (here on referred to as 'US' or 'WE' and includes its employees) and its client or their agent/representative. (here on referred to as 'YOU' or 'YOUR')

B. By requesting our services and products (whether using phone, e-mail, post, verbally or through our website or social media) you agree to be bound by these Terms and Conditions.

C. RABimmersive may change these terms and conditions from time to time and will post the latest version on our website at www.rabimmersive.com

A. RABimmersive warrants that it will use good care in providing the services and products. Employees will respect the property and people within them. They will remove shoes where necessary or specifically requested. They will endeavour to perform the tasks required for the service they are providing in a polite and considerate manor.

B. You will be responsible for providing free and safe access to the property at an agreed time.

C. In respect to larger properties or where multiple services are require, you will be responsible for providing access at a reasonable time so as to complete the service or services in one day if deemed by us to be physically possible. Appointments made for times after Mid Day where a service or services could be completed in a full day, will be subject to an additional surcharge of up to £150 for the morning lost. This may be waived at our discretion, if the morning can be productively used elsewhere.

D. The Client or their agent will be liable for the cost of the job within the agreed terms. 

A.All surveys and floor plans are produced in accordance with the Digital Markets, Competition and Consumers Act 2024 (DMCCA) to ensure the provision of accurate Material Information; for full details on our data standards and Professional Indemnity coverage, please refer to our Compliance Statement.

B. When plans are produced from client sketches or reproduced from other information supplied including architects’ drawings, no responsibility will be taken for their accuracy, or for any area information calculated from them.

C. When supplied with plans from third parties for reproduction we will assume all copyright permissions have been obtained by you.

D. If the client chooses to use the information provided in a plan including area calculations and dimension labels to pursue other matters or parties, unrelated to the sale of the property, we will have no liability or involvement in these matters.

E. If the client requests, or courts require our involvement in any capacity we reserve the right to charge additional fees. You will also be liable for all expenses incurred.

F. We guarantee all floor plans that are produced from a site visit are completed be the operator who made that visit. We do not outsource drawing work to third parties.

G. We will do our best to make available the floor plan to you within 72 hours of the site visit. (Subject to Size)

A. As with Standard Photography regardless of packages or bundled services purchased, the number of images required will be the photographer’ decision. 360 tours require line of site between images, and this will determine the number of images required.

B. We will not work to obtain any information, images or data covertly.

C. We will also ensure to edit or remove and if necessary, completely delete any image containing private information collected in error.

D. It is the responsibility of the Client or their agents to prepare the house for the 360 survey.
Our surveyor will need to open doors and blinds or curtains to obtain clear lines of site for the scans, however he will NOT tidy up. If a property is not ready to shoot, it will be at the surveyor’s discretion whether to proceed. It should be noted unlike traditional photography the camera sees everything around it. In other words you cannot hide things behind the camera on the day. 

A. Regardless of packages or bundled services purchased, the number of photos required will be the photographer’ decision. If our photographer feels the property does not require the agreed number of photos included in the price his decision will be final. The price agreed prior to instruction remains the same.

B. If the photographer feels additional photos beyond the agreed number, would benefit the property these will be discussed and agreed first. A charge of £15 per photo will apply to these images.

C. RAB-immersive’s policy is to price its photography service based on one visit only. Unfortunately, photography is weather dependant. If weather is not suitable on the day we will endeavour to edit in blue sky.
D. However, if a return visit is required to take exterior shots or for any other reason this will be at additional cost and will be at the expense of the client or their agent.

E. It is the responsibility of the Client or their agents to prepare the house for photography.
Whilst our photographer will place and move certain items around a room, he will NOT tidy up. If a property is not ready to photograph, it will be at the photographer’s discretion whether to proceed.

If a return visit is required due to these circumstances, a cancellation fee of up to £150 will be charged. The service will then be charged again for the return visit.

If the photography was purchased as part of a bundle, we will endeavour to complete the remaining services. In this situation the complete bundle price will be payable plus a separate fee for the photographer to return, but no additional cancellation will be added. 

A. Our evacuation plans are for guidance only. We will not advise on any fire safety matters.

B. It is your responsibility to supply us with the correct evacuation information and industry standard requirements, prior to commencement of the survey.

C. Upon receipt of the first draft, it is the responsibility of the client or their representative to check the plans show the correct information and that their particular industry standards have been met.

D. In the event of evacuation for fire or for any other reason, RAB-immersive will not be liable for any injury or loss of life due to the fire evacuation information being incorrect, or for exits being locked or obstructed.  

A. All CAD drawings produced by RAB-immersive need to be approved by the relevant, professionally qualified, structural engineer or architect before using them for in any construction work.

B. Any questions regarding CAD Drawings should be directed to RAB-immersive first. No liability will be accepted by us for error or omissions to plans, that have not been checked on site and/or questioned by the client.

C. We will from time to time assist in the drawing of a building or extension design, and will if require assist with design input, however we are not in a position to offer any structural integrity advice or information. 

IteA. Lease plans, are constructed using information provided by the client or their representative. No liability will be accepted by us for error or miss interpretation of the information given.

B. You are responsible for establishing the extent of demised and communal areas and to check the plans on completion. 

A. For the price of our products and services please contact us.

B. We reserve the right to change our prices at any time. Any prices displayed on our website are a general guide and a confirmation quotation should be sought at the time of instruction.

C. Payment of all invoices is due no later than 30 days after the date of invoice unless otherwise stated.

D. We reserve the right to charge interest at 4% above Royal Bank of England base rate for any amount outstanding beyond 30 days.

E. If the balance is outstanding for more than 90 days we reserve the right to add a charge of £500 to the outstanding amount to cover debt collection administration.

F. There is no VAT on our invoices at this time. 

A. All copyright and other intellectual property rights in and relating to the products and services provided by us shall be owned exclusively by RAB-immersive. This remains applicable even if and when copyright labels are removed by the client or their printers/publishers.

B. Clients or their agents may not sell, pass on or re-use floor plans without the express permission of RAB-immersive

C. In purchasing a product or service from RAB-immersive a limited licence to reproduce our plans is provided to the party who pays the invoice. This licence is limited to time necessary to sell the property on that occasion up to a maximum of one year.

D. Where services are provided for none sales purposes the purchaser has rights to use the product indefinitely for the reasin’s it was purchased. RAB-immersive retain all intellectual property rights.

E. RAB-immersive reserves the right to use any material produced for clients in it’s own marketing be that on its website, social media accounts or in printed material.


F. If the agent pays the invoice then the licence is theirs only.

G. Unless the party who pays the invoice is the original vendor, other agents following will be in breach of copyright unless they buy a further licence.

A. You can cancel or postpone the appointment free of charge at any time up to 4pm the working day prior to the date of the appointment. However you will be liable for any travelling expenses (flights, ferry tickets, accommodation etc.) that have already been arranged.

B. If a cancellation is made after the 4pm deadline, we reserved the right to charge a cancellation fee, up to a maximum of £150.

A. This is only between RAB-immersive and you. If a court decides than any part of this agreement cannot be enforced then that part will not apply. The rest of this agreement will continue to apply.

B. This contract is governed by the laws of England and Wales